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Choices

Collaborate How You Want with the New GoToConnect

By CCaaS, Choices, GoToMeeting, Hosted VoIP, Jive Communications, LogMeIn, UCaaS, Unified Communications, VOIP, Work From HomeNo Comments

 

March 9, 2021Jen MathewsSenior Public Relations Manager

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You may already know GoToConnect for its simple, economical and robust cloud UCC platform, but we are shaking things up again! It’s still there when you need to connect and collaborate from virtually anywhere, but today we are announcing much more! We are bringing you major updates to GoToConnect including a refreshed mobile experience, updates to its Cloud Contact Center as a Service (CCaaS) solutions, new native integrations with Microsoft Teams, bundling options that bring together other LogMeIn products like LastPass, GoToWebinar, GoToAssist and more. Also, many GoToConnect options are now available as an ecommerce purchase to better enable customers to quickly and seamlessly empower their flexible workforce.

A pandemic has forever shifted the way businesses think about where, how and when people work. No longer are employees tied to the same desk in an office working 9-5, five days a week. Now more than ever work tools need to be flexible, cloud based, secure, and easy to buy, deploy and use. As business leaders and workers look to a post-pandemic world, it’s easy to envision a further shift from a fully remote workforce to a workforce truly capable of remaining productive from virtually anywhere. With that shift comes new challenges in balancing a hybrid experience, and businesses need to evolve their tech stack to keep up with the shift.

We are here to support our customers in this new way of working. Customers like Saint Mary’s College of California: “Students left for the holidays, and then couldn’t come back due to the stay-at-home order. We had parents and students calling, asking what to do with their belongings still in their dorms. This would have overwhelmed our traditional PBX phone system,” said Lawrence Altomare, Manager, IT Networks, Saint Mary’s College of California. “The beauty of GoToConnect is in a matter of hours we had it figured out. We didn’t have to spend thousands of dollars on phone updates, we simply needed to change the call flow. It meant that all these people calling us could still reach us without interruption.”

So What’s New with GoToConnect?

GoToConnect has launched new features and integrations based on customer feedback collected as businesses shifted from full-time office work to full-time remote work with the expectation that hybrid work models would become the new normal. As always, these are still safeguarded communications with layered authentication and encryption networks to support secure and trusted UCC needs across devices, but now we offer:

  • An updated mobile experience to make employees more productive: With the expectation that many employees will continue to work remote much of the time, GoToConnect enables these employees to receive and make work calls on their mobile device without using their personal number. The refreshed experience, as robust as the desktop application, offers improved features such as Find Me and Follow Me, Advance Call Flip, Shared Extension, Voicemail Transcriptions, and much more.
  • Enhanced contact center options to make agents more productive: Cloud contact centers are crucial to maintaining business productivity and continuity, and with GoToConnect Support Center’s latest updates, users are given access to Configurable Permissions, Customized Pause Reasons, and a new 60-day free trial offer. Coming soon, GoToConnect Support Center intends to launch Customizable Dashboards, Auto Queue Call Back, Intelligent Call Routing as well as a new product, called Revenue Center. Revenue Center will provide outbound calling functionality, primarily focused on Sales organizations. Revenue Center includes all the functionality of GoToConnect Support Center, released in 2020, plus Outbound Dialer, Pre-recorded Agent Messages, and a Coaching Assistant.
  • A unified admin experience to make admins more productive: The new GoTo Admin is designed to deliver a single administration portal from which to manage users, licenses, and settings for multiple products. With a user-centric focus, Admins receive full control over their system in a way that they don’t have to be retrained when purchasing and adding other GoTo portfolio products. It features an advanced UX design that is intuitive to use and navigate for first-time or expert admins, with additional features and functionality coming soon.

Native Integrations with Microsoft Teams to Simplify and Improve Workflow:

  • Updated GoToConnect Teams Connector: The GoToConnect Teams Connector provides a seamless and native integration for end-users with Microsoft Teams, thereby allowing users to continue to use Microsoft Teams with GoToConnect powering their telephony service on the back end with direct routing capabilities and advanced features like Click to Call and User Presence without leaving the Microsoft Teams application.
  • Microsoft Teams Edition – High quality, reliable cloud phone system from GoToConnect that fully connects with Microsoft Teams: With the Microsoft Teams edition of GoToConnect, businesses already using Microsoft Teams are able to combine the high-quality audio of GoToConnect with the collaboration solutions of Microsoft Teams. This offering has been tailored to be a simplistic, voice-only version of the GoToConnect product. The Microsoft Teams Edition comes without GoToConnect’s Messaging and Meeting capabilities, to pair with Microsoft’s internal-team focused product.

Need Other Remote Work and Security Products? We’ve got your covered with our Work-From-Anywhere bundles:

GoToConnect has launched options to cater to the unique needs of each customer. These now offer the ability to add-on additional LogMeIn products to consolidate communications, collaboration, security and remote support from a single vendor. Options Include:

  • GoToConnect Basic – Simplified cloud telephony, messaging and meetings: Includes high quality and reliable PBX from GoToConnect and basic meeting and messaging features. Includes integrations with platforms like Outlook and GSuite. Designed with small business in mind. Pricing starts at $24/seat/month.
  • GoToConnect Standard Plus – Cloud telephony, messaging, meetings, password management and virtual events: GoToConnect Standard adds advanced features to its core voice, meeting and messaging capabilities. It’s designed to make it easier to stay connected to each other and includes 100+ award winning features such as Visual Dial Plan Editor and real time analytics. The Plus tier also adds password management with LastPass Teams and Basic Events with GoToWebinar Lite. Pricing starts at $34/user/month.
  • GoToConnect Premium Plus – Cloud telephony, messaging, meetings, password management, video enabled rooms, virtual events and remote support: Premium Plus gives businesses the tools needed to empower their entire work-from-anywhere workforce. This plan offers an enterprise-grade unified communications platform plus GoToConnect Support Center to help create better customer service outcomes, from the home, office, or on-the-go. It also includes GoToRoom to turn huddle rooms into video enabled meeting spaces, GoToWebinar to equip organizations to host virtual events, trainings and companywide town halls, GoToAssist to identify, diagnose and solve issues remotely, as well as LastPass Enterprise to protect and secure your organization’s devices and access points. Pricing starts at $44/user/month.

GoToConnect is available in the United States, Canada, the United Kingdom, Ireland, Germany, Denmark, Spain, Poland, Croatia, Denmark, Italy, Austria, Australia, New Zealand, Brazil, and Mexico.

For more information on GoToConnect please visit: www.goto.com/connect

For more information on how LogMeIn can help solve your work-from-anywhere and security needs please visit: www.logmein.com

What company should I choose for my business?

By BACKUP, Choices, Cloud, Data Security, Device Management, FaaST, Hosted VoIP, Mobility, ransomware, SD-WAN, Unified Communications, VOIP, Wireless Business Continuity, Work From Home

Would you like an honest opinion of what service best fits your business needs without the hassle of dealing with multiple vendors?

We Are Your Advocate for All Things Telecom. Save your time by letting us do the research & shopping for your telecom wishlist. We take great pride in finding the best solutions & negotiating the best possible pricing for whatever you need.

With over 50 plus providers, YourChoice Telecom can get you competitive quotes from multiple vendors for almost any commercial business telecom related service you can think of, and you’ll only have to deal with one contact. With over 20 years of experience in the telecom industry, we know the advantages & disadvantages of all the major carriers. Since we don’t work for the carriers directly, we can remain vendor neutral and give you unbiased recommendations of what best fits your needs.

So, whether you’re starting a new business, moving locations, remodeling, upgrading, or just want to make sure you have the best solutions possible for your company, call your trusted telecom advocate today to see how we can help you make your best choice with YourChoice Telecom! (850) 972-8880 or email yourchoice@yourchoicetel.com 

 

Does your company need help to get set up to work from home?

By All Posts, Choices, Cloud, GoToMeeting, Hosted VoIP, Mobility, SD-WAN, Unified Communications, Virtual Desktop, VOIP, Work From Home

You’re probably hearing & seeing this question a lot right now from multiple vendors all promising the best service & how much they want to help you out with a free service trial during this COVID-19 crisis.

We’ve been helping companies choose these products for years and know the advantages & disadvantages of almost every vendor out there. By letting us negotiate on your behalf, we can also help isolate you from having to handle multiple sales calls from different reps all while securing the best rates possible for whatever services you need and it costs you absolutely nothing to use our services.

Contact us today for your free no-obligation telecom analysis review and see how a Telecom Broker & Consultant can help your business! 850-972-8880 or yourchoice@yourchoicetel.com

 

Does your company supply cell phones for your employees?

By 5G, All Posts, AT&T Wireless, Choices, Data Security, Device Management, Mobility, Sprint, T-Mobile, Verison

Do certain cellular carriers have better coverage in one or more of your locations? Do you have multiple bills for different providers? Can you track where your people or company vehicles are, clock them in & out for work, and provide many other features & benefits? Do your phones have any kind of device management to keep your data safe from the outside world in case you lose it, or have it stolen or have an employee quit and not bring back your device? Do you allow employees to bring their own device for work or do you furnish them with one? Can you erase a phone remotely in minutes if you needed to? If you don’t know the answers to all these questions, you should. Call YourChoice Telecom for a free cellular consultation today and we’ll help you figure it out and show you what kind of options are available now. 850-972-8880.

Always Call YourChoice Telecom 1st!

By All Posts, Choices

Always Call YourChoice Telecom 1st!

When you use Your Choice Telecom for your business telecommunications service, you’ll never have to call another company’s sales team to get a quote for any telecom or technology-related service. We have multiple carriers nationwide that offer services for voice, data, dedicated high-speed internet, mobility, security, internet of things, & more, and you’ll only have to deal with one person. We’re Your Advocate for all things Telecom! Save your time by letting us do the research & shopping for your telecom & technology wishlist. We take great pride in finding the best solutions & negotiating the best possible pricing for whatever you need.

So, whether you’re starting a new business, moving locations, remodeling, upgrading, or just want to make sure you have the best solutions possible for your company, call your trusted telecom advocate today at 850-972-8880 to see how we can help you make your best choice with Your Choice Telecom! Visit our website today for more information at www.yourchoicetel.com